Smile Care Direct Pty Ltd is an Australian registered business (ACN 143 798 716). Contact details are available in the ‘Contact Us’ page of this website. Smile Care Direct reserves the right to alter and/or change these terms and conditions without prior notice and it is your sole responsibility to review these changes before using this website and/or associated products or services in the future. These changes will take effect from the time of posting. The Terms and Conditions were last updated on the 7th August 2017.
Smile Care Direct Pty Ltd (and associated entities) web sites, listing designs, text, logos, videos, button icons, images, audio clips, graphics and the selection and arrangement thereof, is Copyright © 2017 Smile Care Direct is a Trademark 1809979 lodged with IP Australia, All Rights Reserved or Copyright of the products manufacturer. Any use of the materials on Smile Care Direct’s (and associated entities) web site, which includes the reproduction, modification, distribution, republishing, transmission or the display- without the prior written permission of Smile Care Direct Pty Ltd is strictly prohibited and considered a direct breach of the Copyright Policy. In such a case, legal action will be taken against any party who partake in such a breach.
Smile Care Direct attempts to be as accurate as possible in the descriptions, images, graphics and videos of all products and services provided listed on our web site. Smile Care Direct does not warrant that product descriptions or other content on this site are accurate, complete, reliable, current, or error-free.
Smile Care Direct attempts to make available all products and services listed or advertised on our web site. However, availability cannot be guaranteed and Smile Care Direct will not be liable for any products, which are not available at the time of order.
In the unfortunate event of a product being unavailable and it hasn't been previously listed as "out of stock" or otherwise, Smile Care Direct will advise the customer as soon as possible.
All product prices include FREE standard parcel post delivery (with tracking) for orders individual over $99 unless otherwise stated on our web site (including refills), under $99 we will show you the lowest cost delivery option. Prices are subject to change without notice including additional postage fees and charges not previously quoted or mentioned.
Smile Care Direct reserves the right to refuse or cancel orders where there has been an error on the website, technical or otherwise, and the incorrect product price, description or other information has been displayed. The customer will be notified in due course if such a situation arises.
Unless otherwise stated, all website pricings are exclusive of GST. In order to itemise all customer accounts the GST component (10% of the product value excluding handling and/or shipping charges) are added either during website checkout or when PayPal payment is made.
Smile Care Direct Pty Ltd will share some of the revenue from the sale of the dental products with only the nominated dental practice from time to time at the discretion of Smile Care Direct Pty Ltd.
Use of this web site is not meant to serve as a substitute for professional medical or dental advice. Smile Care Direct strongly recommends utilizing the information provided on this site and its substituents in conjunction and in direct accordance with both your medical and dental physicians. It doesn't replace or serve as a sole source of professional indication, recommendation or information. Speak directly to your dental practice team if you have any dental related questions.
Smile Care Direct doesn't manufacture any of the products listed on this web site, we are simply a reseller.
Please consult with your medical and dental physicians or health care practitioners regarding the use of any goods, products or information received from this web site before using or relying on them. Your medical and dental physicians or health care practitioner should address any and all medical questions, concerns and decisions regarding the possible treatment of any medical condition. In no way or form does the information provided by Smile Care Direct replace any professional dental or medical advice.
By placing an order through Smile Care Direct you accept all the risks associated with the product and agree that Smile Care Direct or the manufacturer of the product will not be liable for any unexpected results or complications that may arise as a result of the use of the product or service provided and/or rendered.
If you require medical attention call your medical and/or dental physician immediately or alternatively 000.
The exact degree of effect of teeth whiteness will vary from consumer to consumer. Teeth Whitening is highly dependent on many factors and may or may not be affected by the structure of the teeth, the number of applications, the duration of time and the actual product, service or system utilised.
Smile Care Direct cannot and does not guarantee the results of any product or service it lists, supplies or mentions. Teeth Whitening may result in a blotchy appearance to the tooth surface and the whitening result may not be uniform giving the teeth a banded, blanched, speckled, striated or uneven appearance.
Whitening fades with time and any unexpected results may be irreversible. Teeth whitening products will not whiten any existing dental work. This includes but is not limited to crowns, veneers, bridges, inlays, onlays, fillings. It is the user’s responsibility to check the ingredients of any products beforehand to ensure you are not allergic to any of the ingredients. Additional information regarding the ingredients and MSDS's of a specific product are available on request from Smile Care Direct.
Smile Care Direct advises that you shouldn't use any teeth whitening or any dental product or Smile Care Direct service(s) listed, advertised or otherwise mentioned on this site if: you are under 18 years of age, are currently pregnant or attempting to become pregnant, are lactating or breastfeeding, are currently undergoing chemotherapy and/or radiotherapy, have health problems, periodontal disease or gums that are in poor or in an unsatisfactory condition including bleeding, sore and/or tender gums, overly sensitive teeth, wear braces or are currently in the active phases of any form of general, orthodontic, periodontal or specialist dental treatment, have decayed or carious teeth, have had recent surgery (within the last six months), have exposed tooth root(s), have any known allergies including those to latex, acrylics, salicylates, rubbers and/or plastics, have colitis or are currently experiencing jaw problems.
Smile Care Direct processing and packing system ensures the accuracy of package, handling and initial dispatch. During parcel preparation, the customer's details will be recorded with tracking numbers (if applicable). A confirmation email is provided after an order is placed via our web site.
Upon dispatch and for orders that have added registered postage (additional fees apply) you will be notified via email and/or SMS at the discretion of the Shipping team.
Smile Care Direct accepts no liability for lost packages, incorrect addresses supplied at checkout, failed postal outlet pickup return to sender or any other customer or carrier error except when the customer’s name has not been entered into the customer shipping database. If a parcel has not arrived within a reasonable time frame, it is the customer's responsibility to contact Smile Care Direct Shipping Team directly.
Smile Care Direct agrees to assist where possible and necessary after the claim has started. In the event of an incorrect address supplied during checkout, failed postal outlet pickup, return to sender or any other customer or carrier error Smile Care Direct can arrange a resend of the original item via regular post for a fee of $15. In the event of the original postage fee exceeding $15 fee threshold the full original flat rate postage fee plus an additional administration charge (calculated on the size and weight of the order) must be paid prior to the release and re-dispatch of the item. This fee covers handling, additional postage costs and will provide tracking to prevent the issue from reoccurring.